Protecting Your Privacy

Our Privacy Policy details the types of personal data we collect when you interact with us. It also explains how we store, handle, and protect your data. We hope this policy answers your questions, but if not, feel free to contact us.

We'll notify you of any significant changes to this Privacy Policy in the future. You can always revisit this policy for updates.

No Third-Party Marketing or Mailing

Your privacy is paramount to us. We promise not to share your personal details with any outside company for direct mailing or marketing purposes.

How We Use Your Data

We use your information solely to process your quotations, fulfill your orders, and keep you informed about new products and offers. Examples include:

• Your name and address are required to send you the ordered products.
• Your email address is needed to provide quotes and order correspondence.
• We keep you updated on special offers via email.

What Data Do We Hold?

The amount of personal data we collect depends on your reason for providing it. For example, if you're requesting a sample or brochure, we need your delivery address. If you're signing up for our newsletter, we need your email address and name. The personal data we collect can include your name, address, contact details, and interests/preferences relevant to you or your orders.

Quotations and Contracts

Orders are subject to price adjustments based on changes in the law, government regulations, direct taxation, import duties, or other factors. Prices are based on current production costs, and any wage or material cost increases after contract confirmation may be charged to you. All quoted prices are subject to artwork review and stock availability.

Cookies

We use cookies to understand how and when visitors use our site. Cookies help us identify popular areas and improve our website. You can disable cookies via your browser preferences. We also use clear GIFs or pixel tags on some web pages and emails to analyze usage patterns. We may collect IP addresses for system administration, analyzing aggregate information, and auditing site use. We may also acquire supplementary information from other sources and add it to our files.

How Do We Collect Data from You?

We collect data when you:

• Visit our websites and use your account to buy products and services.
• Make an online purchase.
• Create an account with us.
• Purchase or order a product, brochure, or quote by phone.
• Engage with us on social media.
• Contact us with queries or complaints.
• Enter prize draws or competitions.
• Complete surveys we send you.
• Comment on or review our products and services.
• Fill in any online forms.

Legal Basis for Collecting Data

The General Data Protection Regulations provide reasons for collecting data. We reviewed our Privacy Policy and do not fall into the High-Risk category.

We collect data for:

• Contractual Obligations: To fulfill our contractual obligations with you.
• Legal Compliance: To comply with legal requirements, such as passing on details to law enforcement if needed.
• Legitimate Interest: To pursue our legitimate interests in running our business, which does not impact your rights or freedoms.
• Consent: With your consent, such as when you request a brochure.

Your Rights

Most details we obtain are necessary to fulfill your order. You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to stop using your personal data for direct marketing.
• Stop consent-based processing of your personal data after withdrawing consent.
• Amend your details in the preferences section of your online account.
• Stop receiving information based on our legitimate interest.

Stopping Direct Marketing

You can stop direct marketing by:

• Clicking the 'unsubscribe' link in our marketing emails.
• Logging into your account and changing your preferences.
• Writing to Brandily, Highfield House, Congleton Road, Stoke on Trent, ST7 3SY

How Long Do We Hold Your Data?

We keep your data only as long as necessary for its purpose. After that, your data will be deleted or anonymized for statistical analysis and business planning.